Skip to main content
Back to homepage →

Troubleshooting issues importing to Paperless from a ScanSnap Scanner - Knowledgebase / Paperless for Mac OS / Scanners - Mariner Software

Troubleshooting issues importing to Paperless from a ScanSnap Scanner

Authors list

Generally, it should be possible to import to Paperless from a ScanSnap scanner as long as the following three conditions are met:

  • The scanner is powered on and connected to your Mac.

  • ScanSnap Manager is running.

  • Paperless is set to Use ScanSnap Manager is selected in Paperless preferences.

In this article, we provide information to resolve issues reported to us most frequently by users attempting to import to Paperless from a ScanSnap scanner if all three of these condiitons are met.

Basic Troubleshooting

Here are some general steps that should help resolve most general issues importing to Paperless from a ScanSnap scanner:

Make sure ScanSnap Manager is updated

In order to take advantage of any recent changes made to ScanSnap Manager, be sure to apply any updates available for ScanSnap Manager from Fujitsu.

Recent releases of ScanSnap Manager can be updated from within ScanSnap Manager by selecting Online Update... from the Help menu.

For full instructions on how to update ScanSnap Manager, please refer to documentation provided by Fujitsu.

Make sure Paperless is updated

In order to take advantage of any recent changes made to the program, be sure to update to the most recent release of Paperless.

Depending on where Paperless was downloaded from, the steps to update Paperless will be different:

  • If you are using a release of Paperless downloaded from the Mac App Store, Paperless can be updated by launching App Store and checking for updates.

  • If you are using a release of Paperless downloaded from anywhere other than the Mac App Store, Paperless can typically be updated by selecting Check for updates from the Paperless menu.

Note: If you are using Paperless 2.1.6 (or earlier) downloaded from anywhere other than the Mac App Store, you will need to download Paperless 2.2.0 (or later) manually in order to be able to update to the most recent release. The latest release of Paperless can be downloaded from the Downloads page on our Website.

Make sure the Paperless scripting addition is installed

  • If you are using a release of Paperless downloaded from the Mac App Store, it is required to run an installer to install the scripting addition.

    After running the additional software installer, you will need to relaunch both Paperless and ScanSnap Manager in order to take advantage of the new software.

  • If you are using a release of Paperless downloaded from anywhere other than the Mac App Store, it should be possible to install the Paperless scripting addition by clicking the Install Paperless Addition button that appears in Paperless preferences:

    Screenshot of the "Install Paperless Addition" button in Paperless preferences

    This button only appears in preferences if Paperless was not able to find the scripting addition file in the expected location.

Make sure Paperless is configured to import from a ScanSnap scanner

In order for Paperless to import from a ScanSnap scanner, the setting Use ScanSnap scanner is selected in Paperless preferences:

Screenshot showing the "Use ScanSnap scanner" setting in Paperless preferences

We outline how to configure Paperless to import from a ScanSnap scanner in this knowledge base article.

Advanced Troubleshooting

Here are links to knowledge base articles that provide resolutions to more specific issues.

Frequently Asked Questions

Where can I find basic information to configure Paperless to import from a ScanSnap scanner?

We outline how to configure Paperless to import from a ScanSnap scanner in this knowledge base article.

Helpful Unhelpful

29 of 51 people found this page helpful