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What version of your Mariner Software application are you using?
You can find out which version of Mac OS X you have installed by clicking on the Apple at the far left of the menu bar, and selecting About this Mac.
You can find out which version of Mac OS X you have installed by clicking on the Apple at the far left of the menu bar, and selecting About this Mac. Copy the "Processor" value and enter it in this field.
From your home screen, tap on Settings. Tap on General, then on About. Locate the Version # and enter it here.
Let us know the specific type of scanner you have.