Why can't I sync with MacJournal for Mac if my Mac is listed on my iOS device?
Note: This knowledge base article outlines functionalities in MacJournal for iPad.
For more information on this topic specific to MacJournal for iPhone, see This knowledge base article.
One reason that MacJournal for iPad might not connect with a Mac running MacJournal is that a firewall is turned on in Mac OS X. A firewall is a program that inspects and controls inbound network connections. A firewall (when enabled) that is not configured to allow specific services access to your machine will block those services from accessing your machine.
Mac OS X 10.6 and later ship with a Firewall that is turned off by default. If it is enabled, it could block access for MacJournal for iPad to MacJournal for Mac. A symptom of this is that it is possible to see your Mac in MacJournal for iPad as a machine to potentially sync with; upon choosing your Mac, however, the sync does not complete.
The easiest way to check this is to disable the firewall entirely. This can be done through System Preferences.
OS X 10.7
To disable the firewall in OS X 10.7, follow these steps:
- From the Apple Menu, select System Preferences.... From the System Preferences Window, select Security & Privacy.
- If the text in the window is greyed-out, click the lock to enable changes to be made to the configuration. You will need to enter the account name and a password for an administrator account for the computer.
- Select Stop to stop the firewall.
If you are using a third-party firewall, use instructions provided with the firewall software to disable the firewall.
If Stop is not an option (if Start is an option), the cause of the issue is not the firewall.
Once the firewall has been disabled, attempt to sync again from MacJournal for iPad. If the sync is successful, it is likely that the Firewall is causing MacJournal for iPad not to be able to sync with MacJournal for Mac. Follow the steps under "Opening the Firewall to Accept Traffic to Specific Programs" (below) resolve this issue.
If the sync is still not successful after disabling the firewall, another factor may be the cause. See this Knowledge Base article for more steps to troubleshoot this issue.
Opening the Firewall to Accept Traffic to Specific Programs
The OS X Firewall can be configured to allow traffic to specific applications. This can be configured within System Preferences:
For information on how to configure the Mac OS firewall in OS X 10.7 (Lion), see this article in Apple's knowledge base.