First off, check out our knowledgebase articles to see if your question has already been addressed. If you don't see your question addressed, click the Contact us button.
What's the best way to submit a question?
Err on the side of providing too much information. Simply submitting, "My software won't open" is only going to delay getting an answer as we will need to write back with questions like...
-What software are you referring to?
-What OS are you using?
-Describe what happens with this issue.
-Has this feature ever worked? If it did, did anything different occur on your computer that coincides with this issue not working?
We will get back to you as soon as we can!